Refund Policy

Last updated: November 10, 2026

In short: try agentig free for 14 days before you pay. Purchases are made through Paddle, our reseller, and refunds follow Paddle’s refund policy. If something is wrong with the app, email us first and we will help.

Try before you buy

Every feature is free for 14 days, without an email address or card. Please use the trial to check that agentig works for you before you subscribe.

Refunds are handled by Paddle

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. Refunds follow Paddle’s Buyer Refund Policy, which includes:

Requests made within 14 days of the transaction date may be refunded at Paddle’s discretion.
If you live in a country with a statutory right of withdrawal, such as the EU, EEA, Switzerland or the UK, you can use that right as described in Paddle’s policy.
Approved refunds go back to your original payment method.

To request a refund, use the link in your Paddle receipt email, or visit paddle.net.

Cancelling a subscription

You can cancel at any time through your Paddle receipt or paddle.net. Cancellation stops future renewals and takes effect at the end of the current billing period. You keep full access until then. Cancelling does not refund the current period unless a refund applies under the rules above or the law.

If something is wrong

If agentig does not work as described, email support@agentig.app with your Mac model, macOS version and what happened. We will try to fix it, and if we cannot, we will support your refund request to Paddle.

After a refund

When a purchase is refunded, the license for that purchase ends and the app returns to read-only mode.